National Grid gives Capula full marks on PDSA
03 Jul 2012
For the fourth year running, Capula has been awarded 100% against a wide range of key performance indicators (KPI) on our Post Delivery Support Agreement with National Grid.
We provide cost effective service level support to National Grid, which is optimised against cost for our entire substation Control & Monitoring Systems distributed across over 100 sites in England and Wales.
This is the fourth year of the current PDSA contract, having been renewed in 2009 and based on NICAP-equivalent Bay Solutions (National Integrated Control and Protection) existing on the National Grid network.
"We were delighted in 2009 to have achieved a 100% performance score from National Grid," said Chris Conn, Capula’s Transmission & Distribution Manager, "But to have now achieved this for the fourth consecutive year speaks volumes for the excellent quality of support we provide and the extent to which Capula values its clients."
Rachel Green, Assistant Contract Manager for National Grid, commented that “this had been another very good review period and are pleased with the performance and good working relationship that exists between the two companies. Capula are very proactive and National Grid has great confidence that their assets are safe in stewardship of Capula under this PDSA.”
If you would like further information, please email our Business Development Team: firstname.lastname@example.org