Quality

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To specification - on time - to budget

Our policy is a reflection of the quality requirements that must be delivered by our quality system and implemented within the project environment. Our quality policy is deliberately aimed at meeting the client's perspective of quality as measured by the project deliverables.

Quality System

Capula operates to a Quality Management System (QMS) that complies and conforms with the requirements of BS EN ISO 9001 and the guidelines for the application of ISO 9001 to the development, supply and maintenance of software ISO 90003.

The Capula Quality Management System is developed and maintained to provide a framework and support for all company activities in achieving the stated policy. This is of particular importance when working to client-specific requirements'.

The key objective of the Capula Quality Management System is to support the adoption of best practices and methods by the business in providing solutions for clients that satisfy the quality policy; the focus being on improvement and implementation of better practices.

Accreditations

3rd party assessments

The company has been 3rd party assessed by AFAQ-EAQA and certified as complying with the quality assurance requirements of BS EN ISO 9001:2000 for the supply of 'Information Technology Services and Solutions including Consultancy, Design, Development, Production, Installation and Services'. The certificate number is 26 and was issued on 6th January 2005 for a three-year period. Surveillance assessments are completed every nine months. Original date of issue of certificate is 1992.

For your information, Capula operates an Environmental Management System (EMS) that has been assessed and certified and is integrated with QMS.

Health and Safety

Safety Management System

Capula operates a fully integrated QSHE Management System compliant with ISO 9001, ISO 14001 and HSG65. All business areas within the company operate strictly in accordance with these management systems and are assessed and reviewed both internally and externally to confirm compliance is maintained. An accredited 3rd party certification body completes the external assessments.

Capula has a Safety Management System that is based around the HSE's publication HSG65 Successful Health and Safety Management. The starting point is the company's health and safety policy statement, which sets out the arrangements for the effective management of health and safety, with particular reference to work on customer sites. This policy has been brought to the attention of all employees through the company's quality system and is revised on a regular basis. It recognises that health and safety is a major contributor to business performance and states that all risks must be effectively managed in order to reduce them to the lowest practicable level. Therefore, the policy deals with risk assessment by meeting the requirements of the 'Management of Health and Safety at Work Regulations 1999'.

The organisation within the company for dealing with health and safety issues is specified and roles are defined for the Managing Director (with overall control) down via management grades to employee level. The competence of employees is dealt with via the company selection procedures supported by training plans for individual employees in order to ensure continual professional development. This will also include health and safety training to meet the requirements of an employee's work and responsibilities.