Scott is a Technical Lead within Capula’s Service and Support department, working with clients across multiple sectors. Whilst maintaining hands-on and up-to-date with both current and legacy systems, Scott’s role as a Technical Lead makes him a focal point for the client and engineers working alongside him.
When did you start working at Capula and what is your role?
I joined back in July 2012, 6 years ago. I’m an Engineer within the Service and Support department based in Stone, Staffordshire.
Has the company supported you in gaining any qualifications?
Capula supported and funded my BSc (Hons) Communication and Information Technology degree for 4.5 years with Staffordshire University. The first 3 years were spent at Stoke-on-Trent College; 2 nights a week for the first two years and 1 night a week in the third year. The last 18 months was distance learning and one day each week would be spent at home studying.
Describe a typical day in your current role?
Service and Support, as a department, operates slightly different to others. There’s no such thing as a normal day! Whereas most of the business works in a proactive capacity, we are occasionally tasked with working in a more reactive capacity. As such, there may be times where we’re on the road in the early hours in order to reach a customer’s site to address failures and faults. Similarly, we may be attending a customer’s site to work in a proactive fashion: undertaking backups, performing system health checks or completing scheduled upgrades. Though, when I’m not on the road, I’ll either be preparing for my next visit out, conveying resource and finance information to my management team or assisting with the needs of the wider business.
What is the most fulfilling aspect of your role?
There’s no better feeling than being able to call upon past experiences and apply them to the challenge right in front of you. This has happened several times, whilst working in this team; each time, you get the same buzz. For example, I had just completed a networking module at university which focused on Cisco apparatus and, only days later, a Cisco switch failed at one of our customer’s locations. Despite being a Trainee at the time, I was competent enough to attend site, investigate and remedy the fault.
If you met a potential employee, what would you tell them about why you enjoy working for Capula?
I’d be sure to tell them that the opportunities are endless. In such a short period of time, I’ve been given the chance to excel as an Engineer whilst dipping my feet in to the world of management and contract governance. Capula are exceptionally good at catering to an employee’s wishes yet everything is done properly and by the book. Furthermore, in a business which is service-driven, the people are key and, at Capula, the people are phenomenal.
What do you like to do in your spare time?
I’m a bit hobby mad so they tend to come and go. In the past, I’ve done mountain biking, horse riding and ice skating. Some people in the business might also think I have an unhealthy obsession with mechanical keyboards..!
What’s your favourite piece of technology?
USB-C. It was long overdue, don’t you think?
I just wished that it was being adopted a bit more rapidly, considering its capabilities and connectivity. Only the omnipotent can plug a traditional USB device in the right way first time.
Why did you pursue a career in Engineering?
For me, it was a no-brainer. I’ve always, always enjoyed tinkering with technology. From playing the Zoombinis back at primary school to ethically exploiting phones and games consoles, I’ve always felt comfortable at the helm of a computer. Despite applying to university in a traditional fashion for a non-engineering course, I always knew that I would be making a mistake.